Founded more than 30 years ago, FC Group of Companies have established considerable reputation across strategic African countries for a reliable and professional service with market-leading equipment and consumables, throughout its established user base.
Clients are assured of high-quality pre-press and in-press equipment (Offset, Digital, Flexo), alongside its Thermal and Violet printing plate business including the renowned Kodak SONORA XTRA process-free printing plates now galvanizing the print industry, plus other consumables and all print sundries – thus helping customers stay ahead of competition with printing and newspaper production businesses.
Client Support Across Strategic African Countries
FC Group understands the importance of customer support at every stage of sale and installation. We have highly-qualified and well-respected engineers who provide reliable installations and regular preventative maintenance services in Kenya, Uganda, Tanzania, Rwanda, DRC, Nigeria, Benin, Ghana, Côte d'Ivoire, Burkina Faso and others, ensuring customers' equipment are kept running to the optimum at all times.
Priority over customers with time and material arrangements
Enjoy the benefits of a preventative and corrective instead of reactive maintenance 24/7
Peace of mind from potentially high costs associated with Thermal Head failure
Flexible KSCC payment arrangements to suit your budget and needs
Call needs are escalated to Kodak immediately
Unlimited remote access support (Customer to allow remote access into systems for diagnostic purposes)
Telephone support 24/7
Why take out a KSCC Maintenance Contract?
What does Preventative Maintenance (PM) Include?
Bi-Annual (02) visits for each equipment to ensure reliability and consistency (free engineer labour - parts charged as extra)
We provide three levels of contractual support (Gold, Silver & Bronze) as well as ad hoc support on a Time & Material (T&M) basis
Our Bronze contract whilst including labour for the two PM visits adds a discounted onsite labour rate for breakdown visits
Our Silver contract has the benefit of inclusive onsite labour for all breakdown visits
Whilst our Gold contract includes exchange cover for the Thermal Head which is the heart of the CTP system and the most expensive single item. Thermal Head exchange cover is provided in conjunction with Kodak the manufacturer.
Within these contracts we provide support for the CTP, Prinergy System and Processing Equipment.
Additionally, despite logistical challenges within the region, FC Group have established a reputation for providing quick and efficient delivery of vital spare parts and constantly needed consumables such as CTP plates, chemistry, plate cleaners etc. As a result, equipment downtime for our customers are kept to a minimum, with the need for excessive inventory held by the customer reduced.
FC Group is headquartered just outside of London in the United Kingdom with subsidiary offices in Nigeria, Ghana and Kenya where local staff provide sales and service support, product information, demonstrations, operator training and supply of consumables.
We’ve been specialising in the distribution of new and refurbished Kodak Thermal, Flexo and Digital CTP equipment, plates and consumables and that of other industry leaders to West Africa for over 30 years.
We are now officially Kodak's Approved and Authorised Agent in East and Central Africa who can provide equipment, support, parts and consumables
We've recently been given dealership by Miraclon for Kodak NX Flexcel Solution in East and Central Africa (having supported West Africa for more than 30 years)
We are the Official Distributor and Service Agent for Glunz & Jensen’s processors for Kodak NX Flexcel Systems
We fully support some 40 Kodak CTP installs in Nigeria, making our total installs in West Africa 70 (include 30 in Ghana and Ivory Coast)
We've now been assigned the support of all Kodak CTP equipment (some 60) in East and Central Africa.