We conduct all our business from our Ogba Office, where we support our existing customers in the region.
The stocks that we keep in our warehouse are plates and chemistry for our customers with Kodak CTP machines and processors, plus consumables for the NexPress machines installed in Nigeria. Our warehouse is fully climate controlled to ensure all consumables are kept in perfect condition.
We also keep stock of commonly used spare parts and maintenance parts required during scheduled maintenance and servicing of our customers equipment.
Our support staff consists of admin and account management team who take care of stock inventory held in our Lagos office. They raise invoices for consumables sold locally and cost-effectively to our customers.
Our local technical support is handled by our fully trained and certified Kodak engineers, who perform installations, training, scheduled maintenance, and also provide after-sales support required by our customers in the region. Our local engineers are supported by our UK Customer Services & Support Manager with any update training needed by our engineers provided by Kodak. We also have a technical specialist for all software and hardware products who is based in Kenya, and travels into the region regularly to assist with workloads and to give cover during local engineers' holidays.
The sales manager for Nigeria is Jack Dean with more than 45 years’ experience in the print industry, working with small offset presses, darkroom equipment, typesetters, CTP devices both Thermal and Polyester, DI offset presses and a variety of finishing equipment. He's gained extensive experience working with distributors and customers in nearly 50 Countries during this period. Jack spends every month in Nigeria covering all aspects of FC Group activities. This is achieved by visiting new prospects and supporting existing customers’ needs in all areas from service, product information, sales enquiries and keeping the market up-to-date with new advancements in technology.
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